Web Email Management

Reputation and image are everything, and, above all, it’s first impressions that count. Nowadays the two things that give the greatest initial impression are your website, and the way your company is seen to respond to queries.

Winfocus can help you to overcome this challenge, making sure that all the emails you receive are answered promptly and professionally.

Our Email Management service offers a highly cost efficient, quality solution making the outsourcing of your customer contact centre a viable option.

Our service offers:

  • Prompt E-mail responses
  • An effective E-helpdesk
  • Chatting
  • Co-browsing
  • E-CRM
  • Follow-up letters
  • Targeted net marketing for your products and services
  • Web help for services and support
  • Credit follow-ups etc. through email
  • The receipt of emails and the sorting, summarizing and the creation of a database of these.
  • An Email based outbound/inbound contact centre